Welcome to Jozaken Enterprise. By accessing or using our website at https://jozaken.co.ke, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with any part of these terms, please refrain from using our services.

2. Company Information

• Business Name: Jozaken Enterprise

• Business Address: Pumwani Rd, Nairobi, Nairobi County 00100, Kenya

• Customer Support: 0722289487

• Email: support@jozaken.co.ke

3. Products and Services

We offer a wide range of products, including TV and Audio, Home Appliances, Fashion and Baby products. All products are subject to availability and may be withdrawn at any time.

4. Account Registration

To make purchases, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.

5. Pricing and Payment

All prices are listed in Kenyan Shillings (KES) and are inclusive of applicable taxes. Payment must be made through the available payment methods at the time of purchase.

6. Shipping and Delivery

We offer free delivery within Nairobi CBD. Delivery times may vary depending on the product and location. Please refer to our Shipping Policy for detailed information.

7. Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Google Merchant Center Compliance

As a participant in Google Merchant Center, we adhere to Google’s policies, including:

• Product Accuracy: Ensuring all product information is accurate and up-to-date.

• Pricing Transparency: Avoiding price discrimination and bait-and-switch tactics.

• Sales Tax Compliance: Collecting and remitting sales tax as required by law.

• Shipping Information: Providing accurate and up-to-date shipping details.

• Refund Policy: Maintaining a clear and easy-to-understand refund policy.

Failure to comply with these policies may result in the suspension of our Google Merchant Center account.

10. Limitation of Liability

To the fullest extent permitted by law, Jozaken shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Kenya.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the new terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at:

• Phone: 0722289487

• Email: support@jozaken.co.ke